Shipping Policy

1. Processing times

All orders are carefully prepared in our workshop and shipped within 1 to 2 weeks. after your payment has been validated.

2. Shipping methods

We offer a standard delivery method, which guarantees receipt within a certain timeframe. 3 to 10 business days after shipment, depending on the destination.

3. Areas served

We currently deliver to France and throughout Europe. When you place your order, delivery costs will be calculated automatically based on your country.

4. Delivery costs

Standard Delivery (France)
Orders €0.00 – €4.50: €1.00
Orders €4.50 – €28.00: €2.95
Orders €29.00 – €89.00: €4.90
Orders of €95.00 and over: Free

Delivery in Europe (European Union) – Austria, Belgium, Bulgaria, etc.
Orders €0.00 – €28.00: €10.00
Orders of €29.00 and over: €10.00

5. Order tracking

As soon as your order is shipped, you will receive an email containing a tracking number. You can then track your package directly on the carrier's website.

6. Delivery problems

If you have any problems with your delivery (delay, lost or damaged package), please contact us at lamaisonstellaire@gmail.com . We are committed to resolving the problem as soon as possible.

7. Returns and exchanges

If you wish to make a return or exchange, please see our Return and refund policy available at the bottom of the website page.